Asistel in English
Resolving workplace conflicts
The stress of workplace conflicts can put farmworkers at a greater risk for on-the-job injuries. Frustration and anger can distract workers from their focus on the task at hand and on completing that task safely and properly. When disagreements between workers or with supervisors are poorly dealt with, the outcome can be a sense of psychological distance, such as lasting feelings of dislike, alienation and disregard.
The first thing that gets in the way of resolving conflicts is the natural desire to explain our own side first, sometimes in a loud or harsh manner that creates more animosity. The second obstacle is being an ineffective listener.
Listening is more than being quiet, it is actively seeking to comprehend the other person’s point of view. Fear can also prevent conflict resolution – the fear of losing something or the fear of looking foolish. Finally, the assumption that one of the contending parties has to lose if the other is going to win can block a resolution.
Researchers have found simple and effective tools to reach positive solutions to disagreements. First, encourage others to explain their side first. Then they will be more likely to listen to your side. When your opponent is speaking, resist the tendency to interrupt with objections, no matter how unfounded some of the comments may seem. And don’t spend the time composing a perfect comeback. Really listen.
When it’s your turn to talk, try not to focus on your solution, but making sure that the needs of the other person as well as yours are considered. You may be surprised to find that you have more in common with your adversary than you thought.